Privacy policy | Chimera Flooring

At Chimera Flooring, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.chimeraflooring.com, request a quote, contact us, or interact with our services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

Name
Email address
Phone number
Mailing or service address
Details about your flooring project (e.g., room sizes, material preferences, timeline)
Any other information you voluntarily submit through our quote request form or contact forms

Automatically Collected Information:

IP address
Browser type and version
Device type
Operating system
Pages visited on our site and time spent
Referring website

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, understand site traffic, and improve our services. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for purposes such as:

Responding to your quote requests and inquiries
Communicating with you about our flooring installation, doors & trim, wainscotting, stairs, and other services
Providing customer support and following up on projects
Improving our website and services
Internal business purposes (e.g., record keeping, analytics)
Complying with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information in limited circumstances:

With service providers who assist us (e.g., website hosting, email services, scheduling tools) — these parties are contractually obligated to keep your data secure and use it only for the services they provide us.
With subcontractors or partners involved in your specific flooring project (only with your consent or as necessary to complete the work).
When required by law (e.g., court order, government request).
In the event of a business transfer (merger, acquisition, etc.), your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location (including rights under Canadian privacy laws such as PIPEDA), you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information (subject to legal exceptions)
Withdraw consent where applicable
Opt out of certain communications (e.g., marketing emails — we currently do not send promotional emails unless directly related to your inquiry)

To exercise these rights, please contact us using the details below.

6. Children's Privacy

Our website is not directed to children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately so we can delete it.

7. International Data Transfers

Chimera Flooring operates primarily in British Columbia, Canada. If we transfer data outside Canada, we take steps to ensure appropriate safeguards are in place.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:

Chimera Flooring Nate Perigny 📞 (778) 886-7319 🌐 https://www.chimeraflooring.com